Privacy Policy

Swift Solution Pvt Ltd

Effective Date: September 1, 2025

Last Updated: September 1, 2025

Version: 1.0

1. Introduction

Swift Solution Pvt Ltd ("Swift Solution," "we," "us," or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at https://www.itswift.com (the "Website"), use our e-learning development services, or otherwise interact with us.

We understand that privacy is fundamental to trust, and we are dedicated to being transparent about our data practices. This policy has been designed to comply with applicable privacy laws, including India's Digital Personal Data Protection Act, 2023 ("DPDP Act"), the European Union's General Data Protection Regulation ("GDPR"), the California Consumer Privacy Act ("CCPA"), and other relevant privacy regulations worldwide.

About Swift Solution Pvt Ltd:

We are a leading e-learning development company based in Bangalore, Karnataka, India, with over 25 years of experience in providing custom e-learning solutions, corporate training programs, microlearning modules, and learning management system implementation services to organizations globally.

Our Commitment:

We are committed to processing your personal data lawfully, fairly, and transparently, ensuring that your privacy rights are respected and protected at all times.

2. Scope and Applicability

2.1 Geographic Scope

This Privacy Policy applies to all users of our services worldwide, including but not limited to:

  • Individuals located in India
  • European Union residents (subject to GDPR)
  • California residents (subject to CCPA)
  • Users from other jurisdictions with applicable privacy laws

2.2 Services Covered

This policy covers all interactions with Swift Solution, including:

  • Our corporate website
  • E-learning development services
  • Corporate training solutions
  • Microlearning module development
  • LMS implementation and consultancy services
  • Rapid e-learning development
  • Video-based training solutions
  • Game-based learning development
  • E-learning translation and localization services
  • Any other services provided by Swift Solution

2.3 Data Controller Information

Swift Solution Pvt Ltd acts as the data controller (or "Data Fiduciary" under Indian law) for personal information collected through our services.

Registered Office:

Address: # 31, 14th Main, Agromore Layout, Atthiguppe Extn, (Near to Chandra Layout Water Tank), Vijaynagar, Bangalore - 560 040 Karnataka

Phone: 080-23215884

Email: swiftsol@itswift.com

Corporate Identification Number (CIN): U72900KA2000PTC026847

3. Information We Collect

We collect personal information that you provide directly to us, information we obtain automatically when you use our services, and information from third-party sources. The types of information we collect depend on how you interact with our services.

3.1 Information You Provide Directly

Contact Information:

  • Full name
  • Email address
  • Phone number
  • Job title and company name
  • Mailing address
  • Professional LinkedIn profile (if provided)

Business Information:

  • Company details and industry
  • Project requirements and specifications
  • Training needs assessment data
  • Learning objectives and goals
  • Budget and timeline information

3.2 Information We Collect Automatically

Website Usage Data:

  • IP address and location information
  • Browser type and version
  • Operating system
  • Device information (type, model, identifiers)
  • Pages visited and time spent on pages
  • Referring and exit pages
  • Click-through rates and user interactions

4. How We Use Your Information

We use your personal information for various legitimate business purposes, always in accordance with applicable privacy laws and with appropriate legal basis.

Service Delivery

  • Understand your training requirements
  • Develop customized e-learning solutions
  • Create content that meets your specifications
  • Deliver high-quality educational materials
  • Manage project timelines and deliverables

Business Operations

  • Process service requests
  • Manage customer accounts
  • Handle billing and payments
  • Provide customer support
  • Ensure legal compliance

6. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties.

We may share your information only in the following circumstances:

Service Providers and Business Partners

We may share information with carefully selected service providers who assist us in delivering our services, including cloud hosting providers, payment processors, and technical support services. These parties are contractually bound to protect your information.

Legal Requirements

We may disclose information when required by law, legal process, court order, or government request, including responses to lawful requests from public authorities.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Retention Periods:

  • Active Client Data: Duration of business relationship plus 7 years after project completion
  • Prospective Client Data: 3 years from initial contact
  • Marketing Communications: Until consent is withdrawn
  • Financial Records: 7 years in compliance with Indian regulations
  • Website Analytics: 2 years for trend analysis

8. Your Rights and Choices

We respect your privacy rights and provide mechanisms to exercise control over your personal information. Your rights may vary depending on your location and applicable laws.

Universal Rights

  • Right to Information
  • Right to Access
  • Right to Correction
  • Right to Deletion
  • Right to Restrict Processing

Enhanced Rights (GDPR/CCPA)

  • Right to Data Portability
  • Right to Object to Processing
  • Right to Opt-out of Sale
  • Right to Non-discrimination
  • Right to Lodge Complaints

9. Data Security

We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Technical Safeguards

  • SSL/TLS encryption
  • AES data encryption
  • Multi-factor authentication
  • Firewall protection
  • Regular security monitoring

Organizational Safeguards

  • Employee training
  • Confidentiality agreements
  • Incident response plan
  • Regular security audits
  • Access controls

Physical Security

  • Facility access controls
  • Surveillance systems
  • Device encryption
  • Secure disposal procedures
  • Environmental protections

10. International Data Transfers

As a global e-learning services provider, we may transfer your personal information across international borders to deliver our services effectively, always with appropriate safeguards in place.

11. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website, analyze usage patterns, and improve our services.

Types of Cookies We Use:

  • Essential Cookies: Necessary for website functionality
  • Performance Cookies: Help us improve website performance
  • Functionality Cookies: Remember your preferences
  • Analytics Cookies: Understand user behavior and interactions

12. Children's Privacy

We are committed to protecting the privacy of children and do not knowingly collect personal information from individuals under the age of 18 without appropriate parental consent.

Our services are designed for businesses and professional users. If we become aware that we have collected personal information from a child under 18 without verified parental consent, we will take steps to delete such information promptly.

13. Third-Party Services

Our website and services may contain links to third-party websites, applications, or services that are not owned or controlled by Swift Solution. These websites have their own privacy policies, and we are not responsible for their privacy practices or content.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, legal requirements, or other factors. For material changes, we will provide prominent notice on our website and may send direct notifications to registered users.

15. Contact Information

We welcome your questions, comments, and concerns about this Privacy Policy and our privacy practices.

Privacy Officer

Email: privacy@itswift.com

Phone: 080-23215884

Address: # 31, 14th Main, Agromore Layout, Atthiguppe Extn, Vijaynagar, Bangalore - 560 040 Karnataka

General Inquiries

Email: info@itswift.com

Website: https://www.itswift.com

Grievance Officer: grievance@itswift.com
Response within 72 hours, resolution within 30 days

16. Jurisdiction and Governing Law

This Privacy Policy and any disputes arising from or relating to it shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles.

The courts of Bangalore, Karnataka, India shall have exclusive jurisdiction over any disputes arising from or relating to this Privacy Policy or our privacy practices.

Conclusion

Swift Solution Pvt Ltd is committed to maintaining the highest standards of privacy protection and data security. This Privacy Policy reflects our dedication to transparency, accountability, and respect for your privacy rights.

We recognize that privacy is not just a legal requirement but a fundamental aspect of trust in our professional relationships. We will continue to evolve our privacy practices to meet changing legal requirements, technological developments, and your expectations.

Document Version: 1.0
Effective Date: September 1, 2025
Next Review Date: September 1, 2026

Stay Ahead with Expert Insights

Get the latest trends, best practices, and exclusive content delivered to your inbox. Join thousands of learning professionals who trust our insights.

Subscribe to Our Newsletter

Get weekly insights on eLearning trends, AI in education, and industry best practices

Weekly expert insights
Industry trends & analysis
Exclusive case studies
No spam, unsubscribe anytime